Employment Opportunities

 

Visitor Services Associate

The Museum at Campbell River is the largest regional Museum on northern Vancouver Island.  It is operated by a non-profit society with a mandate to “preserve our past to inform our future”.  Annually the Museum is visited by national and international tourists as well as local residents who participate in a wide range of public programs and events offered by the Museum.   The Visitor Service Associate is the first person Museum guests interact with and is integral to facilitating a positive Museum experience.

The Visitor Services Associate is responsible for operating the Museum’s reception desk and providing a positive customer service experience to all Museum guests.  Key front line tasks include; greeting and reception, admissions, program registration, statistical gathering, building security, visitor safety, and handling of various request and referrals.  Works closely with museum programming and operations staff to ensure a seamless guest experience and a positive visit to the Museum.

 

Primary Responsibilities

  • Provides exceptional service to our guests at all times.
  • Participates in museum team initiatives and contributes to the overall museum plan.
  • Supports museum activities as required.
  • General Museum reception, greeting the public, special guests, members and groups in a cheerful, receptive manner at all times.
  • Ensures a positive and safe experience for all Museum users including exhibit visitors, program participants, and those participating in on-site rentals.
  • Meets specific visitor needs; enhancing access and encouraging return visits.
  • Front line for all phone calls for information or appropriate referral.
  • Promotes Museum programs and encourages membership.
  • Provides and maintains accurate information about the Museum.
  • Processes admissions, program fees, membership fees, and various payments through a Point of Sale system; cash, debit and credit cards, and daily balancing.
  • Prepare and makes bank deposits.
  • Opens/closes Museum and exhibit areas, is attentive to and responds to Museum and exhibit security and emergency response at all times. 
  • Captures accurate statistical, marketing and membership data.
  • Maintains a clean, business-like front-of-line work environment.
  • Assists with public programs and museum events including set up/take down and scheduling volunteers.
  • Assists with administrative tasks as needed.
  • Assists with scheduling, organizing and training volunteers.
  • Assists with Museum Shop reception and sales as needed.
  • Provides rental support as required.

Necessary Qualifications

Essential Skills:

  • Positive team player with excellent communication and interpersonal skills
  • Proficient organizational and time management skills and strong multi-tasking abilities
  • Must enjoy working with the public, meeting new people and working with volunteers
  • Proficiency with Word, Excel, Outlook preferred
  • Good business and mathematical skills, attention to detail and significant use of memory
  • Must have a valid BC Driver’s License and access to a vehicle
  • Must be willing to work a flexible schedule including weekends and holidays

Abilities:

  • Ability to work under general direction
  • Ability to work and think quickly under pressure
  • Must be comfortable dealing with large groups of people
  • Aptitude for performing work requiring close attention to detail

Education:

  • Completion of college or university level tourism courses is preferred
  • Minimum of 1 year of customer service and cash handling experience preferred

Experience:

  • Experience in sales and cash handling with knowledge of Point of Sale an asset
  • Knowledge of our Museum or the history of our area and community an asset
  • Experience in the hospitality industry would be an asset

 

Work schedule:    This is a permanent part-time position that works the following hours:                                             

Summer & December Hours (May 17 to September 30th):

  • 3 days a week including Sunday (21 hrs per week)

Winter Hours:

  • 2 days a week including Sunday ( 11 hrs per week) May include some evening hours

Wage:                   $14.20 per hour to start

Application Deadline:  4pm, August 30, 2019

Application Format:  Applications must include a cover letter specifically addressing position requirements, resume and 3 references.  Applications can be dropped off at the Museum during open hours:  7 days per week from 10am to 5pm or emailed to tona.mcmurran@crmuseum.ca

Thank-you for your interest but please note that only short-listed applicants will be contacted.




Contract Opportunity Heritage Gardener

*OPEN UNTIL FILLED* 

Reports to:  Executive Director, Museum at Campbell River

Rate of Pay:   $25 per hour

Job Summary

The Museum at Campbell River seeks a Heritage Gardener to assume responsibility for all aspects of the maintenance and care of the gardens at the Haig-Brown Heritage House.  This is a year round contract position.  The work required to maintain the heritage gardens is outlined in an established monthly work schedule. From May through October the Heritage Gardener will work closely with the Site Manager to support site activities such as Croquet & Tea and garden weddings rentals.  This position will also collaborate with volunteers and community members who work on site.  Additionally the Heritage Gardener acts as an advocate for the heritage values of the gardens.

The Haig-Brown House is the former home of well-known author, conservationist, Roderick Haig-Brown.  The site is owned by the City of Campbell River and managed by the Museum at Campbell River.

Main Duties & Responsibilities

  • Carrying out a varied range of gardening duties, requiring a minimum amount of supervision
  • Soil cultivation, digging, forking, mulching, watering, raking, weeding, litter and debris clearing, edging, pruning, seed sowing, fertilization, bed preparation and planting
  • Maintaining and cultivating lawns, garden beds, planters and paths
  • Care, maintenance and winterization of garden pond
  • Care and maintenance of interior house plants
  • Safely using hand tools horticultural machinery and power tools, such as lawn mowers, hedge cutters etc.
  • Providing oversight and direction to garden volunteers and supplemental garden contractors with a specific focus on those involved in maintaining the vegetable garden
  • Collaborate with the Site Manager on all public events that take place on the site to not only ensure that the garden is protected but is well represented
  • Overall operation and maintenance of the irrigation system including working with scheduling an irrigation repair company as needed
  • Act as an advocate for the heritage values of the garden
  • Make recommendations regarding the assessment and pruning of the larger trees on the site
  • Liaise and collaborate as needed with Greenways Land Trust who are responsible for managing the non-heritage portion of the grounds

Required Skills & Experience

  • Minimum 3 years’ experience creating and maintaining gardens
  • Horticultural or equivalent certification
  • Ability to do manual labour and heavy lifting (up to 60lbs 27 kgs)
  • Ability to use a wide range of machinery and power tools
  • Good working knowledge of botany/horticulture
  • Comfortable working in all seasons
  • Experience identifying and addressing pests and diseases

Additional Requirements

  • Must have own equipment including a lawn mower and tools
  • Be willing to undergo a criminal record check
  • Current liability insurance

 

Interested applicants are encouraged to attend a site tour on June 20th at 10am.   The Haig-Brown House is located at 2250 Campbell River Road.  The detailed monthly work schedule will be available at that time.

Application deadline June 23 4pm.  Please drop off applications to Museum at Campbell River, 470 Island Hwy. or e-mail tona.mcmurran@crmuseum.ca

Thank you for your interest only those short-listed will be contacted.