Employment Opportunities

 

 

The Museum at Campbell River is the largest regional Museum on northern Vancouver Island.  It is operated by a non-profit society with a mandate to “preserve our past to inform our future”.  Annually the Museum is visited by national and international tourists as well as local residents who participate in a wide range of public programs and events offered by the Museum.   The Visitor Service Associate is the first person Museum guests interact with and is integral to facilitating a positive Museum experience.

 

The Visitor Services Associate is responsible for operating the Museum’s reception desk and providing a positive customer service experience to all Museum guests.  Key front line tasks include; greeting and reception, admissions, program registration, statistical gathering, building security, visitor safety, and handling of various request and referrals.  Works closely with museum programming and operations staff to ensure a seamless guest experience and a positive visit to the Museum.

 

Primary Responsibilities

 

  • Provides exceptional service to our guests at all times.
  • Participates in museum team initiatives and contributes to the overall museum plan.
  • Supports museum activities as required.
  • General Museum reception, greeting the public, special guests, members and groups in a cheerful, receptive manner at all times.
  • Ensures a positive and safe experience for all Museum users including exhibit visitors, program participants, and those participating in on-site rentals.
  • Meets specific visitor needs; enhancing access and encouraging return visits.
  • Front line for all phone calls for information or appropriate referral.
  • Promotes Museum programs and encourages membership.
  • Provides and maintains accurate information about the Museum.
  • Processes admissions, program fees, membership fees, and various payments through a Point of Sale system; cash, debit and credit cards, and daily balancing.
  • Prepare and makes bank deposits.
  • Opens/closes Museum and exhibit areas, is attentive to and responds to Museum and exhibit security and emergency response at all times. 
  • Captures accurate statistical, marketing and membership data.
  • Maintains a clean, business-like front-of-line work environment.
  • Assists with public programs and museum events including set up/take down and scheduling volunteers.
  • Assists with administrative tasks as needed.
  • Assists with scheduling, organizing and training volunteers.
  • Assists with Museum Shop reception and sales as needed.
  • Provides rental support as required.

 

 

 

Necessary Qualifications

 

Essential Skills:

  • Positive team player with excellent communication and interpersonal skills
  • Proficient organizational and time management skills and strong multi-tasking abilities
  • Must enjoy working with the public, meeting new people and working with volunteers
  • Proficiency with Word, Excel, Outlook preferred
  • Good business and mathematical skills, attention to detail and significant use of memory
  • Must have a valid BC Driver’s License and access to a vehicle
  • Must be willing to work a flexible schedule including weekends and holidays

 

Abilities:

  • Ability to work under general direction
  • Ability to work and think quickly under pressure
  • Must be comfortable dealing with large groups of people
  • Aptitude for performing work requiring close attention to detail

 

Education:

  • Completion of college or university level tourism courses is preferred
  • Minimum of 1 year of customer service and cash handling experience preferred

 

Experience:

  • Experience in sales and cash handling with knowledge of Point of Sale an asset
  • Knowledge of our Museum or the history of our area and community an asset
  • Experience in the hospitality industry would be an asset

 

Work schedule:    This is a permanent part-time position that works the following hours:

                                               

Summer & December Hours (May 17 to September 30th):

  • 3 days a week including Sunday (21 hrs per week)

                 Winter Hours:

  • 2 days a week including Sunday ( 11 hrs per week)

                May include some evening hours

 

Wage:                   $14.20 per hour to start

 

Application Deadline:  4pm, February 16th, 2020

 

Application Format:  Applications must include a cover letter specifically addressing position requirements, resume and 3 references.  Applications can be dropped off at the Museum during open hours:  6  days per week  (Tues to Sun) from noon to 5pm or emailed to tona.mcmurran@crmuseum.ca

 

Thank-you for your interest but please note that only short-listed applicants will be contacted.